Legal

Privacy Policy

How LN Flooring Pte Ltd collects, uses, and protects your personal data.

Last updated: 18 March 2026  ·  LN Flooring Pte Ltd  ·  Singapore

1. Who We Are

LN Flooring Pte Ltd ("we", "us", "our") is a flooring supply and installation company based in Singapore. We operate the website at lnflooring.sg (the "Website").

We are committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and its subsequent amendments.

2. What Data We Collect

We only collect personal data that you voluntarily provide to us through the following channels:

  • WhatsApp enquiries — your name, phone number, unit type, and renovation details when you contact us via WhatsApp.
  • AI Chat Widget — messages you type into the chat widget on this Website. These are processed locally in your browser and are not stored on our servers.
  • Quote requests — any details you share when requesting a free quotation (unit address, floor area, preferred materials).

We do not use cookies for tracking, run advertising pixels, or collect analytics data on this Website.

3. How We Use Your Data

Your personal data is used solely for the following purposes:

  • To respond to your enquiries and provide flooring quotations.
  • To schedule and conduct on-site visits and consultations.
  • To fulfil installation contracts and related services.
  • To follow up on completed projects (e.g., warranty or service queries).

We will not sell, rent, or share your personal data with third parties for marketing purposes.

4. How We Store and Protect Your Data

Enquiries received via WhatsApp are stored within WhatsApp's platform, subject to WhatsApp's Privacy Policy. Any physical notes or records related to your project are kept securely and accessible only to LN Flooring staff.

The AI chat widget on this Website operates entirely within your browser — no messages are transmitted to or stored on external servers by us. Browser localStorage may be used to persist product catalogue data on your device for performance purposes only; this data contains no personal information.

5. How Long We Retain Your Data

We retain project-related personal data for up to 3 years after project completion, for warranty and service reference purposes. Data related to enquiries that did not result in a project is deleted within 12 months.

6. Your Rights Under the PDPA

As a data subject under Singapore's PDPA, you have the right to:

  • Access — request a copy of personal data we hold about you.
  • Correction — request that we correct any inaccurate personal data.
  • Withdrawal of consent — withdraw your consent for us to use your data (note: this may affect our ability to provide services to you).

To exercise any of these rights, please contact our Data Protection Officer via WhatsApp at +65 9726 3715 or email us at lnflooring.sg@gmail.com. We will respond within 10 business days.

7. Third-Party Links

This Website may contain links to third-party platforms (WhatsApp, Instagram, Google Maps). We are not responsible for the privacy practices of these external services and encourage you to review their respective privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Last updated" date. Continued use of this Website after changes constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact: